Get answers to frequently asked questions.
What happens if the Access Points lose connection to the Relay2 Cloud?

If the Relay2 Access Point loses connection to the Relay Cloud due to a Relay2 Cloud outage, connected clients will still be able to access Internet. Management of the Access Points via the Relay2 Cloud will be lost until Relay2 Cloud connection is restored.

What is the warranty period for Relay2 AP?

1 year

How many concurrent clients does Replay2 AP support?


How can I manage and configure my Relay2 AP?

You may manage and configure your Relay2 Access Points through the Relay2 Cloud-based NMS. Some low level configuration may be performed via the console port or by SSH.

Does Relay2 AP support 3G/4G cellular USB dongle?

Yes. Relay2 AP supports specific USB cellular dongle (E3276s-862). Please contact our sales team for more detail.

Does Relay2 AP support VLAN configuration?

Yes. 802.1q VLAN is supported.

Does Relay2 AP support static IP configuration?

Yes. User can use command line interface (CLI) to configure static IP. CLI is accessible by using serial console port or SSH connection.

Please refer to user guide or contact support engineer for further detail.

Does Relay2 AP support mesh topology?

No. Mesh topology is currently not supported.

Does Relay2 AP support client roaming?

Yes. Client roaming is supported and has been extensively tested.

What authentication methods do Relay2 Access Points support?

WEP, WPA(psk/802.1x), WPA2(psk/802.1x), WPA/WPA2(psk/802.1x), Portal, WEP+Portal, WPA/WPA2(psk/802.1x)+Portal

Does Relay2 AP support PoE(Power over Ethernet) or PoE+(802.3at)?

Yes but only PoE+ (802.3at) is supported.

What is the power consumption of a Relay2 Access Point?

Maximum power consumption of the RA200 AP is 18W.

Which countries are Relay2 Access Points certified with?

Relay2 Access Points are certified by US(FCC), Canada(IC), China(CMIIT), Japan(TELEC), Taiwan(NCC)

CMIIT: 2015AJ3611
IC 20348-RA200
TELEC: 204-520245

Can Relay2 AP automatically upgrade firmware?

Yes. Relay2 AP will check for new firmware during reboot and upgrade automatically. This feature can be disabled by user configuration.

Does Relay2 offer outdoor AP?

Yes, please contact our sales team for details.

Do Relay2 Access Points support 802.11ac?

Yes, Relay2 have three models of 802.11ac Access Points:
RA200-250: Indoor 2×2 802.11ac AP
RA200-270: Indoor 3×3 802.11ac AP
RA200-275: Indoor 3×3 802.11ac AP with Scanner

How do you upgrade Relay2 AP?

Relay2 AP can be upgraded through Relay2 Cloud-based NMS

Does Relay2 AP support RF extension cable for external antennas?

Yes. Outdoor model Relay2 AP with external antennas can be used with extension cables for a wide range of antenna configurations.

Does the Relay2 AP support wireless client device location services?

Yes, Relay2 AP collects data for computing client location.

Does the Relay2 Cloud Manager support role-based management?

Yes, it does. It can provide different levels of access for different roles.

Does Relay2 AP support rouge AP detection?

Yes. Rogue AP detection is supported.

Do Relay2 Access Points support roaming optimization?

Relay2 has paid special attention to roaming optimization. Our radio engineers optimized roaming algorithms for the best possible performance in challenging real-world environments. Additionally, roaming thresholds can be tuned by your support engineer for non-typical deployments to suit your needs.

Does Relay2 AP support LDAP?

Not currently, but RADIUS is supported.

Do Relay2 AP require a hardware controller?

No. Relay2 AP were designed as a true cloud based solution.

How secure is the Relay2 solution?

Relay2 Access Points are designed following the highest security standard of the wireless industry. SSL is used for the communication between the Access Points and the Cloud.

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