Support Overview

Need Support? We’ve Got Your Back!

24/7 Network Monitoring

Centralized management and monitoring, make the Relay2 solution among the fastest-to-deploy and easiest-to-manage service delivery solution in the industry, but we realize that sometimes things just do not go as planned, and we’re here to help. Our expert support technicians at Relay2 Network Operations Centers will help you resolve issues quickly and avoid unnecessary truck rolls.

We understand you have a business to run and have better things to do than continually monitor network health. That’s why we are here to keep an eye on it for you. We monitor all business subscriber networks 24/7 from network operations centers in the US and China. So we are first to know when there are unresolved issues with a deployment and we can step in to proactively help you eliminate them.

Relay2 Customer Support Includes:

  • 24/7 Network Monitoring
  • Technical support via telephone and email
  • End-to-end diagnostics
  • Live troubleshooting
  • Access to customer support portal
  • Case-based support tracking
  • Access to knowledge base and FAQ center
  • Automated firmware and software updates

Enterprise-class support

Relay2 provides excellent enterprise-class support at no additional cost. We will help with initial site deployments or any unforeseen emergencies and remotely troubleshoot your network to get your organization back online as quickly as possible. Our customer support engineers work closely with our development engineers at our headquarters office and are able to provide a high level of expertise covering all areas of our products.

Intuitive Support Portal

Relay2 offers an easy-to-use customer support portal enabling customers to open or respond to a customer support case. Online resources such as installation guides, release notes, and more are also accessible through the support portal.

Customer Support Portal

To access the customer support portal for the first time, please contact Relay2 for login information.

Americas Support: +1-866-518-8280 7am to 7pm Pacific

Asia Pacific Support: +86-0571-87615072 7am to 7pm Beijing

 

For any further support questions, contact us using the form below or email us at support@relay2.com

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